NYLGBS - Genesys

NYLGBS - Genesys  


New York Life Group Benefit Solutions Benefits Guide (NYL GBS Benefits Guide)
A site for employees of Genesys Cloud Services, LLC. to obtain valuable information about your benefits.

A message from Human Resources

Before you enroll, be sure to review the plan information and use the online tools to help you make the right enrollment decisions for you and your family. You can use the online calculators to determine your insurance needs for all available coverage.

Important information about your current beneficiary designations

You may have already completed paper beneficiary forms for life and accident coverage. If you designated beneficiaries prior to June 1st, 2015 for your Group Universal Life or Accident Death & Dismemberment Insurance coverages, this information will not be reflected on the NYL GBS Benefits Guide website, however, the information is kept on file. Paper beneficiary forms submitted for each product after their corresponding date will be reflected on the site.


If you would like to have all of your information recorded on NYL GBS Benefits Guide, simply complete a new online beneficiary designation and it will replace the paper version. Click on ‘My Account’ in the upper right corner of this screen. Select the coverage you wish to review. Click on ‘Beneficiary Information’. Click on ‘Edit’. You may contact the NYL GBS Customer Service Center at 1.800.828.3485 (9:00 am to 6:00 pm ET) for questions regarding your beneficiary designations.


Enroll online today so you can protect the well-being and financial security of your loved ones. Once you have completed and submitted your enrollment form for coverage, don’t forget to print a copy of your completed enrollment form for your records. Also, don’t forget to update your life events information to reflect a significant change in your life, such as marriage, birth, adoption, and divorce.

Thank you.